Is IT Evolving Fast Enough? Service Management, Connectivity & the AI Shift

As organisations modernise their digital workplaces, service management and connectivity are no longer separate disciplines – they're converging into a single experience layer that shapes how people work, sell, and serve customers.

In this UC Today roundtable, Christopher Carey is joined by Irwin Lazar, President and Principal Analyst at Metrigy; Chethan Visweswar, Chief Product Officer at Movius; John Finch, Global VP at RingCentral; and Mark Bunnell, Chief Operating Officer at Nuwave.

Together they explore how the market is evolving, where organisations are falling behind, and what it takes to move from reactive IT to predictive, AI-driven operations.

Topics covered include:
🔵 The convergence of service management and network connectivity
🔵 Why tech debt and silos are slowing digital transformation
🔵 How automation and AIOps are reshaping IT operations
🔵 The challenge of measuring experience vs. traditional SLAs
🔵 What the next 24 months could look like as AI agents enter the workforce

Whether you're an IT leader, a service provider, or a technology decision-maker, this conversation cuts through the hype and gets into what's actually changing on the ground.

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