How Nuwave Tames UC Complexity and Delivers Simplified, Scalable Service Management

In this episode of UC Today, host Kieran Devlin is joined by Mark Bunnell, Chief Operating Officer and co-founder of NUWAVE, to explore how the company is revolutionizing unified communications (UC) service management. With over 30 years of voice industry experience, Mark shares how NUWAVE’s flagship platform, iPilot, simplifies complexity for carriers and service providers in an era dominated by Teams, Zoom, and Webex. If you're wrestling with fragmented UC environments and rising service management demands, this is a must-watch.

As the pace of UC evolution accelerates, carriers and partners are under pressure to manage sprawling multi-UC ecosystems efficiently. In this insightful conversation, Mark Bunnell explains how NUWAVE’s iPilot is purpose-built to tackle the growing complexity of UC service delivery—streamlining processes, boosting ROI, and eliminating the need for massive dev teams.

Here’s what you’ll learn:

Why legacy UC service models can’t keep up with the modern multi-platform reality.

How iPilot delivers “one pane of glass” simplicity—even across Teams, Zoom, Webex, and SIP environments.

The critical role of customer feedback in shaping NUWAVE’s agile development cycle.

How NUWAVE delivers ROI by giving away features like PBX migration tool Teleport, rather than charging extra.

Next Steps:
👉 Want to simplify your UC service management? Visit NUWAVE's website to explore iPilot in more detail.
💬 Have thoughts or questions? Drop them in the comments or connect with NUWAVE on LinkedIn.
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