Service Providers Must Rethink Everything in the Age of AI

In this exclusive interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space.

As AI and platform migration collide with legacy infrastructure, Mark lays out what’s really at stake for providers—and how Intermedia is uniquely positioned to help them future-proof their offerings. If you're in the business of connectivity, this conversation could reshape your roadmap. The game has changed. Service providers are caught in the middle of two seismic shifts: the AI revolution and the sunset of traditional platforms. But is the urgency really being felt?

In this straight-talking session, Mark Sher breaks down the decisions providers must make now—or risk falling behind.

Key topics include:

• Why AI is becoming the new battleground—and legacy systems just won’t cut it
• How Intermedia is helping service providers shift from CAPEX-heavy models to agile OPEX frameworks
• What it *really* takes to compete with hyperscalers by building value-added, trusted services
• How Intermedia empowers partners with go-to-market tools, white-labeled campaigns, and AI-powered solutions that are ready to launch