UC Today
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UC Today
Reporting Requirements in Contact Centers - What You Need to Know
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UC Today
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Season 8
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Episode 10
UC Today's Susie Harrison hosts Max Edwards, Product Evangelist at Kakapo to explore how contact center reporting and analytics software is evolving.
In this session we cover:
- how Kakapo's Vision 360 offer is tackling customer pain points following the loss of ECCR
- the most popular or important call metrics, and how they are changing