The modern contact centre is an integral part of any business providing the crucial contact point between customers and a brand. Twilio have been developing their cloud-based contact centre platform, Twilio Flex, and today we take a look at how flexible it really is. AMC Technology specialise in CRM integration within the contact centre and their new cloud platform, DaVinci, and Twilio Flex could be a perfect match. In this episode we look at the benefits of a new approach to contact centre platforms focusing on customisation, enabling customers to create their perfect mixture of communication channels.
The modern contact centre is an integral part of any business providing the crucial contact point between customers and a brand. Twilio have been developing their cloud-based contact centre platform, Twilio Flex, and today we take a look at how flexible it really is. AMC Technology specialise in CRM integration within the contact centre and their new cloud platform, DaVinci, and Twilio Flex could be a perfect match. In this episode we look at the benefits of a new approach to contact centre platforms focusing on customisation, enabling customers to create their perfect mixture of communication channels.